Refund Policy
1. Introduction
Welcome to Creation Station Design Studio. We appreciate your trust in our custom products. This refund policy outlines the terms and conditions related to refunds for defective items. Please read it carefully to understand your rights and responsibilities.
2. Eligibility for Refunds
- Defective Products: If you receive a product that is faulty, damaged, or does not work as intended, you are eligible for a refund.
- Not Covered: Our refund policy does not include a general satisfaction guarantee. We encourage you to thoroughly review product details before making a purchase.
3. Refund Process
We use your data for the following purposes:
- Notification: To initiate a refund, please contact our customer support within 10 days of receiving the defective product. You can reach us via contact@creationstationds.com or 417-812-5122.
- Return Authorization: Our team will guide you through the return process and provide a return authorization number.
- Return Shipping: You are responsible for shipping the item back to us. Please ensure proper packaging to prevent further damage.
- Inspection: Once we receive the returned item, we will inspect it to verify the defect.
- Refund Decision: If the defect is confirmed, we will process your refund within five business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
4. Exceptions
- Customized Products: Since our items are custom-made, we do not offer refunds for buyer’s remorse or change of mind.
- Minor Variations: Small variations or cosmetic defects (e.g., minor scratches) may not qualify for a refund.
5. Contact Us
- If you have any questions or need assistance, please reach out to our customer support team at contact@creationstationds.com.